SHIPPING POLICY

 

We strive to ensure a smooth delivery experience for our customers. Shipments and deliveries take place only on business days.

 

Shipping Regions & Timelines:

Italy: Estimated delivery within 2–3 business days after the order is shipped.

Europe: Estimated delivery within 4–6 business days after the order is shipped.

Extra EU: Estimated delivery within 4–5 business days after the order is shipped.

Rest of the World: Estimated delivery within 4–9 business days after the order is shipped.

Please note that shipping timelines are estimates and may vary due to factors such as customs clearance, holidays, or other unforeseen delays. We do not take responsibility for delays caused by destination clearance processes.

For further assistance, contact our Customer Care team at support@scajaofficial.com. Our service is available Monday to Friday, between 9 AM and 6 PM (CET).

  

GENERAL INFORMATION

We hope you love your SCA\JA purchase. If you’re unsure about sizing before buying, feel free to contact us at support@scajaofficial.com  for personalized assistance.

If you need to return or exchange an item, please follow the guidelines on the SCA\JA RETURNS POLICY page. For any questions, reach out to support@scajaofficial.com .

 

ONLINE ORDERS

Shipping costs are automatically calculated at checkout once the shipping address is entered. To ensure smooth delivery, we recommend providing as much information as possible, including your phone number, ring bell name, and any relevant details for the courier.

Once your order has been processed, you will receive a tracking number from the shipping carrier, allowing you to track your package's journey.

If your parcel is delayed or lost, we will work with the courier to investigate.
If the chosen delivery method does not require a signature and is marked as delivered, SCA\JA cannot be held responsible for any subsequent loss or theft.
If you receive damaged items, contact us at support@scajaofficial.com within 48 hours of delivery with your order number and photos of the damage.

 

EXCHANGES

 

If you’d like to exchange an item for a different size or style, contact us at support@scajaofficial.com. 
If the new product’s price differs, we will either request an additional payment or refund the difference once the exchange is processed.
If the original item was discounted, we will maintain the equivalent discount level for the exchanged product, provided it’s eligible for a discount.

 

 

STORE CREDIT & GIFT VOUCHERS

 

Returning items for store credit is free of charge (no return fee, but you cover the cost of shipping the items back).
Store credit and gift vouchers are valid for one year from the date of issue.
Store credit and vouchers cannot be converted into cash.
If an order was paid partially or entirely with a gift voucher, any refund due will be split proportionally between the original payment method and the gift voucher.

 

 

SALES and PROMOTIONS

 

Items purchased on sale or during promotions can be exchanged or returned for store credit. They are not eligible for a cash refund.
The same policy applies to items purchased with personalized discount codes.

Orders placed on scajaofficial.com are not eligible for price matching with other retailers.
Orders placed before sales or promotions cannot be retroactively adjusted to a discounted price.

 

WARRANTY

 

We offer a 6-month warranty against manufacturing defects for items purchased directly from scajaofficial.com.
This warranty does not cover normal wear and tear, accidental damage, misuse, unauthorized modifications, or water damage.
To claim under warranty, contact support@scajaofficial.com with proof of purchase and a detailed description of the issue. Our team will determine whether to repair or replace the product at our discretion.

 

 

SAMPLE SALES T&Cs

 

All items purchased during sample sales are final and cannot be returned or exchanged.
No warranty applies to sample sale items.
Store credit cannot be applied at sample sales.